Data Protection Policy

gz99 Privacy Policy

Your privacy is our top priority at gz99. Learn more about how your personal information is collected, used, stored, and protected.

Last updated: January 2026

We use your information How We Protect It

Gz99 uses industry-standard security measures to keep your data protected.

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SSL Encryption

All data transmissions are secured with 256-bit SSL encryption. Your information is never exposed.

256-bit SSL Encrypted
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Data Privacy

Your personal information is never sold or shared with third parties. It is used solely to improve our services.

No sharing Confidential
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KYC Protection

KYC documents are used solely for identity verification and are stored on secure servers once verification is complete.

KYC Secure Storage
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Cookie Controls

Gz99 uses cookies to enhance your experience. You can update your cookie settings at any time.

Cookie In Your Control
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Account Security

Your account is protected from unauthorized access through Two-Factor Authentication and login alerts.

2FA Login alert
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User rights

You have the right to view, correct, or delete your information. You can submit a request through support at any time.

Data Rights Correctable

Important: By using gz99, you fully agree to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.

01 Introduction & scope

Gz99 is an international online gaming and betting platform serving users in Bangladesh and other countries. This Privacy Policy ("Policy") applies to the gz99 website and all associated services.

By using gz99, you confirm that you have read and understood this Privacy Policy. We take your personal information seriously and comply with international data protection laws.

This policy is compliant with the GDPR (General Data Protection Regulation) and other applicable international data protection regulations. Protecting your privacy is both an ethical and legal responsibility of gz99.

Applicability: This privacy policy applies to all registered members, guest users, and anyone using any service on gz99.

02 What Information We Collect

Gz99 collects several types of information from you. This information is gathered in two main ways: what you provide voluntarily and what is collected automatically through your browsing activity.

Data Types Example Collection methods
Identity Information Name, date of birth, NID number At Registration
Contact information Email, mobile number At Registration
Financial Information Mobile Banking/Nagad number, transaction history During Deposit/Withdrawal
KYC Documents NID/Passport photo Verification period
Usage information IP address, device information, logs Automatically
Betting data Bet history, favorite games While Using the Platform

Transparency: gz99 never collects additional personal information without your consent.

03 Purpose of Data Use

Gz99 uses your information only for specific, legitimate purposes. We never sell your data to third parties for commercial gain.

  • Creating, verifying, and managing your account.
  • Processing deposits, withdrawals, and other financial transactions.
  • Compliance with KYC verification and AML (Anti-Money Laundering) policies.
  • Providing customer support and resolving complaints.
  • Sending relevant promotions, bonus offers, and updates.
  • Ensuring platform security and preventing fraud.
  • Improving service quality and developing new features.
  • Fulfilling legal obligations.

Marketing communications: If you no longer wish to receive promotional emails or SMS, you can opt out at any time through our support team.

04 Data Sharing & Third Parties

Gz99 does not sell your personal information to third parties. However, limited data may be shared in the following specific circumstances:

  • Payment Processors: Necessary information is shared with Mobile Banking, Nagad, or your bank to process transactions.
  • KYC Verification Services: Trusted third parties may be used for identity verification.
  • Legal Authorities: Information may be disclosed in cases involving legal obligations, court orders, or government requests.
  • Business transfer: In the event of a company merger or sale, user data may be transferred, but this policy will remain in effect.

Warning: No third party acting on behalf of gz99 will ever ask for your password or financial details. Any such contact is fraudulent.

05 Cookie Policy

The gz99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Gz99 uses the following types of cookies:

  • Essential Cookies: Required to maintain login sessions and support core functionality.
  • Functional Cookies: Remembers your preferences and settings.
  • Analytics cookies: Monitors website traffic and usage patterns.
  • Marketing cookies: Used to display relevant advertisements.

Your Controls: You can disable cookies through your browser settings. Note that disabling essential cookies may cause some features to stop working correctly.

06 Data Retention Period

Gz99 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: For the duration of active account status and 5 years after closure.
  • Financial Transaction Details: Minimum 5 years as required under AML regulations.
  • KYC Documents: Stored in encrypted form for 5 years after verification.
  • Cookies & Browsing Data: Typically 30 days to 1 year.
  • Support chat information: Up to 2 years after resolution.

After the specified period, data is permanently deleted or anonymized in a way that makes identification no longer possible.

07 Security Measures

Gz99 uses industry-standard security technology to protect your data. Our security framework is structured across multiple layers:

  • Transmission Security: All data transfers are protected with 256-bit TLS/SSL encryption.
  • Server security: Data is stored in encrypted form in secure data centers.
  • Access Controls: Only authorized staff can access the necessary data.
  • Regular Audits: Third-party security experts conduct regular system audits.
  • Two-Factor Authentication: Enable 2FA on your account for an added layer of protection.

Your Responsibilities: Never share your password with anyone. If you notice any suspicious activity, contact the support team immediately.

08 User rights

Gz99 respects your data rights. Under GDPR and international data protection laws, you have the following rights:

Right to Access

You have the right to know what information we hold about you.

Right to rectification

You may request corrections to any inaccurate or incomplete information.

Right to erasure

You can request deletion of your data in certain situations.

Right to Restrict Processing

You can request that the processing of your data be restricted in certain circumstances.

Right to Data Portability

You can request your data in a structured format and have it transferred.

Right to Object

You may object to marketing or specific types of processing.

Exercising Your Rights: To exercise these rights, email us at [email protected] or reach out via live chat. We will respond within 30 days.

09 Child protection

Gz99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

If a minor has accidentally created an account and we detect this, the account will be immediately closed and any collected data will be deleted.

A Note for Parents: If you suspect your child has created an account on gz99, please contact our support team immediately.

10 Privacy Policy Updates

Gz99 may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, we will make reasonable efforts to notify you in advance via your registered email or SMS. Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

Tip: Check back on this page regularly to stay informed about the latest privacy policy.

11 Contact us

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live chat: Click the live chat icon in the bottom-right corner of the website.
  • Time: 24 hours a day, 7 days a week.
  • Response time: Usually within 30 minutes.

For data protection requests, we aim to provide a detailed response within 30 business days.

Request Process

How to Submit a Data Request Processed

Exercising your data rights at gz99 is straightforward. Follow the steps below and our team will respond promptly.

1
Submit Request

Submit your data request via live chat or email. Please include your registered email address and a description of your request.

2
Identity Verification

We will verify your identity for security purposes. This ensures your information is only shared with the right person.

3
Request Review

Our data protection team will review the request and determine its legal applicability.

4
Resolution & confirmation

A confirmation email will be sent once your request is processed. Requests are typically completed within 30 business days.

Privacy FAQ

The most frequently asked questions about our privacy policy.

No, gz99 never sells your personal data to third parties. Limited data may be shared only where necessary — such as for payment processing and KYC verification — and strictly under contractual agreements.

Your KYC documents are stored on servers secured with 256-bit encryption. Access is strictly limited to authorized KYC team members. After verification, documents remain encrypted in regularly audited systems.

Partially yes. You may request deletion of your data; however, financial transaction records are legally required to be retained for a minimum of 5 years due to AML and other regulatory obligations. Other data can be deleted upon request.

gz99 collects IP addresses to approximate your general location. This is used primarily for security monitoring, fraud prevention, and compliance with geo-restrictions. GPS tracking and precise location data are not collected.

You can opt out of promotional communications by contacting the support team via live chat or email. This typically takes effect within 48 hours. Please note that essential account messages (such as transaction confirmations and security alerts) cannot be disabled.
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