gz99 Terms & Terms & Conditions

Gz99 is an international online gaming and betting platform serving users in Bangladesh and other countries. These terms and conditions ("Terms") apply to the gz99 website and all associated services.

By registering, logging in, or using any service on gz99, you confirm that you have read, understood, and agreed to these terms and conditions. These terms may be updated from time to time, and any changes will be announced on the website.

Gz99 operates under an international gaming license. These terms and conditions are available in both English and Bengali. In the event of any dispute, the English version shall prevail.

To register an account on gz99, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age.
• Online gaming must be legally permitted in your jurisdiction.
• Each person may hold only one account. Opening or operating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You must provide your real name, correct date of birth, and valid contact details.

Gz99 reserves the right to reject any registration application at its discretion and without providing a reason. If an account is opened using false information, all deposits and winnings may be forfeited.

Gz99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read carefully before claiming. The general bonus rules are outlined below:

• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the offer.
• Bonus abuse, such as attempting to meet wagering requirements solely through draw bets, is prohibited.
• Gz99 reserves the right to modify, suspend, or cancel any promotion at any time.

The following rules apply strictly to all betting on gz99, including Sports Betting, live betting, and e-sports betting:

• Once a bet has been confirmed, it cannot be changed or cancelled.
• Odds may change before a match begins; the odds at the time of placing your bet are final.
• If a match or event is cancelled, the stake for the affected bet will be refunded.
• If incorrect odds are displayed due to a technical error, gz99 reserves the right to void the affected bets.
• The minimum bet amount is BDT 50, and the maximum may vary depending on the specific event.
• Parlay bets where multiple events depend on the outcome of the same match are not permitted.

Gz99 reserves the right to investigate and void any bet where suspicious betting patterns are detected. Placing bets based on match-fixing or inside information is strictly prohibited and may result in legal action.

Deposits and withdrawals on gz99 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. All payment transactions are processed through SSL-encrypted channels.

• Minimum deposit: BDT 200. Minimum withdrawal: BDT 500.
• Deposits are generally credited to your account instantly.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be made to your own verified payment account.
• Withdrawals to third-party accounts or in another person's name will not be approved.
• Large withdrawals may be held until KYC verification is complete.

Gz99 follows internationally recognized Anti-Money Laundering (AML) standards. As part of this commitment, identity verification (KYC – Know Your Customer) may be carried out at any time. It is mandatory for large withdrawal requests.

The following documents may be requested for KYC verification:

• A clear photo of your National ID (NID) or passport.
• Recent transaction statement from your mobile banking account.
• Selfie or video verification may be required.

Verification is typically completed within 24 to 72 hours. Failure to submit the required documents or any discrepancies in the provided information may result in a temporary suspension or permanent closure of the account.

The following activities are strictly prohibited on the gz99 platform. Violations may result in permanent account closure and forfeiture of all balances:

• Opening or operating an account using false information.
• Creating or operating multiple accounts.
• Attempting to abuse the bonus system or exploit platform mechanics.
• Placing bets using match fixing or insider information.
• Attacking the platform through hacking, viruses, or malicious software.
• Placing bets using automated bots or software.
• Engaging in money laundering or any other illegal financial activity.
• Threatening or harassing other users.
• Impersonating gz99 staff or employees.

Gz99 may suspend or permanently close an account without prior notice under any of the following circumstances:

• Violating any provision of these terms and conditions.
• Failure to pass KYC verification or submission of fraudulent documents.
• If suspicious betting patterns or signs of fraudulent activity are detected.
• If bonus abuse is proven.
• At the user's own request (self-exclusion).

To appeal an account closure, please contact our support team. Any valid balance will generally be returned within 30 business days, unless the investigation determines otherwise.

Gz99 believes gaming should be a source of entertainment. We encourage all our users to play responsibly. To support this, our platform offers the following tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Bet Limit: Set a limit on how much you can bet within a given period.
• Cooling-Off Period: Take a break from gaming for a set period of time.
• Self-Exclusion: If needed, close your account on a long-term or permanent basis.
• Reality Check: Track your gaming time and spending at regular intervals.

If you feel that gaming is having a negative impact on your personal life, relationships, or finances, please reach out to our support team or Responsible Play Page Visit.

If you have a complaint regarding a transaction, bet outcome, or any other matter, please follow the steps below:

• Step 1: Notify the gz99 support team in writing within 72 hours of the incident.
• Step 2: The support team will investigate and respond within 5 business days.
• Step 3: If you are not satisfied with the support team's decision, the matter can be escalated to the management team.
• Step 4: The final decision rests with gz99 management and shall be considered binding.

Server logs and data stored on gz99 systems will serve as the primary evidence in any dispute. Screenshots or other evidence provided by users may be considered as supporting material but will not be treated as conclusive.

Gz99 reserves the right to update or modify these terms and conditions, in whole or in part, at any time. Any changes will be published on the website along with the effective date.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you have any questions about these terms and conditions, please get in touch with us:

• Email: [email protected]
• Live Chat: Click the live chat icon in the bottom right corner of the website.
• Time: 24 hours, 7 days a week.

Our support team provides assistance in Bengali and typically responds within 30 minutes.